There are many people that are not exactly sure what a predictive dialer really is and for that matter what it does? There is nothing wrong with that. We want to educate you so that you do in fact know what a predictive dialer is and how it does work. So lets look at exactly what a predictive dialer is. A predicitve dialer is a system that is computerized that connects to different agents. When the predictive dialer does dial out the numbers, it does this in such a way as to predict when your agent or the telemarketer is available. This sends the customer to the next available agent which makes it possible for the agents to speak with more customers much faster. The great thing about a predictive dialer is, you tell it what numbers to dial and when to dial them. This is perfect for just about any kind of predictive dialing that you are doing.
Now, to cover a few areas about the Predicitve Dialer, there are plenty of people who have and do confuse a Predictive Dialer with an Auto Dialer or a Preview Dialer. Please understand a Predictive Dialer is not a Preview or Auto Dialer. So the way that a Predictive Dialer works is that it uses a mathmatical formula for dialing. There are many factors that are taken into account when doing this. Some of these are, Number of calls made by each agent, what the average call time is, average number of rings before a customer picks up, average length of the call made as well as how many agents are on the dialer at one time.
The biggest deal about a predictive dialer is making sure that what you want to use it for will be useful to you. If you are looking to use it to have multiple people on the phones and increase sales, then yes, this is the right thing for you. Remember that there are dialers that do tons of things with every option that you can think of. If you need your dialer to do everything that can be done, remember a few things, it will usually cost a bit more, and more maitenance is needed to take care of it, However in the end is worth it to have if you absolutley need all of the features. Also, a really big thing to think about in a dialer is if you have a Call Center Manager that you need to coach the people in the Call Center and keep track of other things, you do not want to get a Dialer that is going to require more than what is needed of your time and your Call Center Managers time.
Remember earlier it was mentioned how some and many still do associate a predictive dialer with an Auto Dialer or Preview Dialer? Lets look real quick at what an Auto Dialer does.
AUTO DIALER: The basis of an Auto Dialer is a system that is computerized that calls the customer and plays a pre-recorded message instead of you having a live telemarketer talking to them. Auto Dialers have ups and downs, the one thing about Auto Dialers that you have to be extremelly careful about is to check the laws in your area as some states do have very strict laws and regulations regarding this form of telemarketing. Auto Dialers are great to contact people without using a live agent, but the purpose best served for an Auto Dialer is for reminding customers about appointments and so on.
