Many times when we help new customers with our call center software, the question is often brought up what the difference is between VOIP and Analog lines. Also, many people dont even know what VOIP is. So, what we would like to do is explain to you what VOIP is and what it does and also how it works with our call center software to help benefit you and your call center.

VOIP services convert your voice into a digital signal that travels over the Internet, it is also called Voice over internet protocal which is the reason for the acronym VOIP. VOIP can allow you to make calls directly from your computer as well as with our call center software. One of the benefits of our software working with VOIP is that our software is ip based software.

Ther is a broadband (high speed Internet) connection required. This can be through a cable modem, or high speed services such as DSL or a local area network. You need to have a computer, or an adaptor. If you use your computer, such as would be the case with our call center software, you dont even need a telephone for the VOIP to work to call customers. All you need is a noise canceling headset to call with our software.

Contact Center Online works with VOIP providers, however, should you rent or purchase our call center software and you choose to go with a VOIP connection, we recommend that you use MDCI. This is the name of the VOIP provider we reccomend to all of our VOIP customers.

If you have any additional questions about VOIP or would like to contact us regarding a demo, rental or a purchase, please go to our Contact Information page by clicking on the link.