How long does it take for me to be up and dialing after I purchase the system?
We allow up to one month to get your system installed after payment. In some instances, we are able to get customers up and running faster but a month is standard.

Is the system easy to operate?
Fusion was designed to be simple and easy to operate. For example, when an agent has finished a phone call, instead of clicking several boxes or windows with their mouse, Fusion has a single-key disposition button that only requires the agent to press one key to let the dialer know the outcome of the call and let the predictive dialer know they are ready to take another phone call.

Do I need analog phone lines or a T-1?
This will depend upon the size of the Fusion predictive dialer ordered. Usually for systems up to 16 lines, you will use analog phone lines just like you order from your local phone company. Most systems with 23 lines or larger utilize a T-1. Systems can be ordered either way, but small additional charges may apply.

How does a Fusion predictive dialer work and what are the benefits over using an automatic dialer that simply dials the phone numbers for agents?
Fusion predictive dialers have more phone lines to dial out on than there are agents. For example, if you have a 24 agent Fusion predictive dialer, you will most likely have a total of 46 phone lines for the system to dial with. If all 24 agents would log on at the same time, the Fusion predictive dialer would dial with as many as 46 phone lines at the same time. Assuming 1 out of every 2 potential customers are available and pick up the phone, 23 of your agents will be talking to customers right away. There will then be 1 agent waiting for a phone call. Fusion would dial 2 phone lines to get a customer for the available agent to talk to. At the same time, Fusion will be using a complex mathematical formula called an algorithm to decide how many lines to dial and when to dial them. Knowing that all of your agents will not make it through their entire script and some phone calls will be ending shortly, Fusion will dial more phone lines in anticipation of these calls to be ending.

This is a very basic explanation of how Fusion knows when to dial more phone numbers as it would take pages upon pages to explain the complex algorithm fully. Here is a listing of some of the statistics Fusion takes into account before it knows when to dial and how many phone lines to dial out on: how many rings it takes for the average customer to answer their phone, the average length of each phone call, the percentage of phone calls that nobody answers, the percentage of fax machines dialed, the percentage of disconnected phone numbers dialed, the number of agents currently speaking to customers, the number of agents waiting for a call, the total number of agents on the system and the number of lines available to dial out on.

Is the Fusion predictive dialer expandable?
Fusion predictive dialers are easily expandable as an entire unit. This means that if you purchase a 5 station, 8 line Fusion predictive dialer and would like to upgrade to 8 stations and 16 lines, all 16 lines will be available for each of your 8 agents. Many systems simply allow you to add another dialer. This limits the benefits of having a larger predictive dialer. For example, if you have two 8 line predictive dialers, it is possible to have the agents on dialer number one not talking to any customers, and all the agents on dialer number two talking to prospects. Dialer number two could then hang up on live customers, when ideally you would like the live customer to be passed to an agent on dialer number one. Non-expandable 8-line predictive dialers can lose ½ of the efficiency of a Fusion predictive dialer due to this.

How do I load my phone numbers into the Fusion predictive dialer?
Fusion predictive dialers include an import wizard that walks you through importing phone numbers into the system and accepts many different formats of lists. We have yet to have a customer who could not import their leads with the help of the Fusion import wizard.

Do I need to buy a phone system to use with the Fusion predictive dialer?
NO! Some predictive dialers require you to purchase expensive phones, headsets, amplifiers or phone systems. Fusion predictive dialers only require an agent computer and either a USB or sound card headset that can easily be purchased at most electronics stores for less than $35.00 each.

What is the difference between a predictive dialer and an autodialer?
An autodialer calls selected phone numbers from a list and plays a prerecorded message for them to hear, and a predictive dialer calls phone numbers from a list and connects a live telemarketer to people when they answer the phone.

What happens if I need help on how to operate the Fusion predictive dialer?
As long as you subscribe to Fusion's technical support, you will be able to call a phone number or use MSN messenger for immediate support. Fusion includes 90 days of technical support when you purchase your predictive dialer. Technical support is then available after the initial 90 days for a fee depending on the level of support you choose

Am I able to get updates to the Fusion predictive dialer when they are available?
Free updates are included to all subscribers of technical support.

What happens if I call a phone number that has been disconnected?
Does the Fusion predictive dialer pass that call to a telemarketer? Unlike some less sophisticated predictive dialers, Fusion automatically recognizes busy signals, disconnected phone numbers and fax machines. Fusion then remembers the fax numbers and disconnected phone numbers so that you don't keep calling them over and over.