Preview Dialers: A preview dialer allows the agent to see the information of the customer and then click to dial to the customer. The nice feature of a preview dialer is the ability for the agent to preview the information on the customer and allows the agent then to dial the call before they are ready. A preview dialer allows the agent to see who they are dialing next which allows them to prepare themselves a bit more readily. Preview dialing is somewhat close to progressive dialing with the big difference of placing the control of the call in the agents hands. The agent is able to look at the record of who they are about to call or reject this call and move on to the next call. One of the best things in having a preview dialer is for call backs. This allows the agent to review the record of the customer which allows the agent to feel more comfortable when calling the customer. Think about it this way, when you are shopping for something like a car, furniture or anything like this, dont you like it when your sales person remembers you and maybe even some things about you that you thought they might not remember. This is a benefit of preview dialing, it allows the agent to more confidently deal with the customer almost as if they have known the customer for years. Preview dialers are alos nicely used to make confirmation calls as well. A preview dialer may just be the right choice for you. If you feel it is or want to talk to someone regarding any of our dialers, please call us at 214-257-8416 or email us at the link below.
