FTC Compliant:
The law states that the dialer has to stay within a 3% abandonment
rate. What this means is that for all the calls made in
a day, only 3% of those can be abandoned.
DNC List Scrub:
Contact Center Online Predictive Dialers are fully compliant
with the rules and regulations set forth by the FTC and
FCC regarding the National Do Not Call Registry. With our
rental program, you are automatically updated when the laws
change. You dont have to worry about this, Contact Center
Online takes care of the scrub for you.
First Hello Technology:
With this feature you are able to hear the first hello from
the customer. In doing this you are taking away the potential
for the customer hanging up becuase of dead air.
Predictive Dialing:
This is a feature where the dialer will make the calls in
advance and this will eliminate the down time between calls.
Conference Capability:
You will be able to add more than one person to a call at
a single time.
Monitor with silent, coach or barge
in:
You have three features here. Silent which will allow you
to listen to the agent and the customer without either hearing
you. Coach, which allows you to help your agent make the
sale by helping them along. And then there is the barge
in feature which gives you the advantage to speak to both
the agent as well as the customer at the same time.
Advanced Reporting Module:
Get the reports on your agents that you need to run your
call center more effectively.
Advanced Real Time Supervisor Statistics:
The supervisor can get real time stats of what is happening
with each agent and the call center as a whole.
Advanced Scheduling Package:
This enables you to schedule callbacks.
Multiple Campaign Capability:
You have the capability to run more then just one campaign
at a time.
Unlimited Disposition Capability
:
This feature allows you to set your own dispositions or
use the ones that are already set for you.
Advanced Time Zone Call Time Settings:
You can see what time to call so you know when to call.
Branched Scripting:
Contact Center Online branched scripting allows you to put
together the script in the order you want the script. You
can place multiple choice answers as well as simple yes
or no questions as well.
Advanced Time Zone module:
With this, you are able to modify all the time zones in
all 50 states so that you are able to call in the specified
time restraints. Contact Center Online offers a stop and
a start time with this feature as well.
Digital Voice Recording:
Most companies offer this at a very high rate. Contact Center
Online now offers this absolutley free of charge with your
rental.
Remote Agents:
This is one of those featuers for the person on the move
all the time. This allows you to monitor the call center
from your laptop anywhere in the world. You only need a
headset and a high speed connection and you are all set
to go.
Automatic Fax and Email Capable:
When you have ended a call, you can set up the dialer to
automatically send a fax and email to the customer.
Live data and voice transfer:
Transfer the customers information to someone in the call
center or even someone not in the call center.
User-Friendly Interface:
Contact Center Online gives you a very easy to use program
that is easy to follow along and use very easily as well.
Manual Calling:
If you have an agent who has scheduled a call back with
a customer, this feature allows the agent to manually call
back the customer. The agent must make themselves idle to
do this.
Employee scorecard:
This is a wonderful feature which allows you to grade the
agent on their individual performance.
HorseRacing:
This is one of those features that makes it fun to work
at a call center, especially when some of the agents are
having a rough day. This is a program that pairs up the
agent with a horse, and for every sale they make their horse
advances. There are many ways to do this to make it even
more interesting. Place it on a big screen so all of your
agents can see the race as it happens.
