With Contact Center Online Outbound Call Center Rental Software, you are using a premiere service that allows you to use an outbound campaign with our predictive dialer rental. This service will allow you to dial multiple campaigns, import and export leads, raise funding, process collections, and conduct surveys to name a few. Contact Center Online dialers provides all the necessary tools that you need to achieve as many calls as you need with as many or as few agents as you choose. With Contact Center Online outbound feature, you are able to recieve the first hello from the customer on the other end. Your agent actually hears the very first hello from the customer as soon as they say hello. One of the greatest benefits is hosting the call center software in your location and not from a virtual location like other companies on the market.
Contact Center Online Outbound Call Center Software allows you to achieve many other exclusive features as well:
Listen Mode: Enables the Call Center Supervisor to listen in on all calls and allows you to switch from agent to agent with a very smooth transition.
Coach Mode: Coach your agent on the phone without the customer hearing a word you say on the other end.
Barge In Mode: Talk action in any conversation with your agent. The agent and the customer hear everything you say allowing you to help your agent regain control of the sale.
Branched Scripting: This allows your agents to give the customer answers to their questions with a script already made out. The agent just clicks through the process as they ask the questions and the customer answers.
So what are the benefits to renting with Contact Center Online and using our Call Center Software?
BENEFITS
Your agents will always be productive, call times will be shortened using our software and productivity is increased.
Sales results will increase just by means of the first hello technology that we implement.
You will save money. Contact Center Online has the lowest rental prices on the market.
No virtual call center hosting. Everything you need is shipped out to you and the software is hosted on your server in your location. You are in control.
So how is all this put together for you? First, start by opening an account with us. Provide your agents with the necessary items such as headsets, agent computers and internet access. If you need us to, we can provide you with a router with a fee that is refundable. Once you have done all of this, determine how many agent stations you will need. We will determine the price of the software licensing for you (to see pricing go to our pricing page-PRICING) and we wil ship out any hardware you need such as a server and or a quintum router. All installations and training are done from a remote location. Once this is done you are up and running.
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