It is no secret that the mortgage industry is once again taking off. Contact Center Online is recieving more and more calls everyday related to the mortgage industry than any other industry on the market. With Contact Center Onlines call center software mortgage companies will have an excellent chance to increase the call volume in a call center enviornment. Picking up the phone and dialing each phone number manually or one at a time is a waste of time. One of the things that is holding back most mortgage companies from contacting a larger amount of clients is the fact that they are dialing manually. Using our call center software with our predictive dialer will make a huge amount of difference in the number of potential clients that you will get in contact with.

If you are a mortgage company large or small, you may be asking yourself a few questions right now. Some of those may be, How do I know that I can increase my call volume? What real benefit will call center software give my company? What are some of the features that can benefit my mortgage comapny? And there are many many more questions that you may be asking. These are just a few that we get asked day after day from many mortgage companies. To answer some of those questions, lets first take a look at increasing your call volume. Many companies ask us, how can we increase our call volume using this call center software or predictive dialer? As mentioned before, most mortgage companies we have talked to manually dial telephone numbers for their potential clients. Our call center software does the dialing for you. You simply gather your leads and import them into our predictive dialer, you then tell the dialer to call the numbers that you placed into the dialer and voila, the dialer is now dialing those numbers for you. Everytime a customer connects the dialer then places that customer directly to one of your agents and the customer information populates on the agent monitor and allows your agent to instantly say hello. The dialer will continue to dial numbers for your agents and transfer all customers who answer to any available agent. This speeds up the process dramatically.

Another question is about the benefit of the call center software. The largest benefit to you is the fact that you are doubling the amount of calls that are being made. If we wanted to stop there we could and that would be the end of it, the reality is that there are many more benefits. Your agents if needed will be able to make appointments with clients that they speak to on the phone. Just a brief example would be if the agent talks to a customer and they ask if they can be called back in an hour. At that point, your agent would be able to schedule a call back and the dialer would then remind you when that call needed to be made. Another one of the many benefirts is the coaching featuer the dialer offers. The coaching feature allows you to listen to your agents make the calls to the customer, if at any point you feel it is neccessary to coach your agent on that call, you simply click the coach tab and talk to your agent while they are on the line with the customer. The customer does NOT hear you talking to your agent. In this case, you can coach your agent through the sales process if needed. This is a huge benefit to your company as it can be the difference between a sale or no sale.

Last question we get alot of is what are some of the features that can benefit your mortgage company. There are so many features the dialer has that can really benefit your company. One of biggest areas of benefit is an increase in sales. The reason that we say increase in sales is that because you are not manually dialing you are going to contact more customers this way in turn pulling them off the market before any other company can get to them. Another feature is very detailed records. Our call center software keeps very detailed records for you. You will be able to do everything from time cards to lead generation break down reports to calling times and closed sales with each of your agents. These are just a few of the many features that our dialer comes with. If we have not answered your questions and you would like to ask something else by all means call us at 214-257-8416 or email us anytime at contactcenteronline@gmail.com