It
is no secret that
the mortgage industry
is once again taking
off. Contact Center
Online is recieving
more and more calls
everyday related
to the mortgage
industry than any
other industry on
the market. With
Contact Center Onlines
call center software
mortgage companies
will have an excellent
chance to increase
the call volume
in a call center
enviornment. Picking
up the phone and
dialing each phone
number manually
or one at a time
is a waste of time.
One of the things
that is holding
back most mortgage
companies from contacting
a larger amount
of clients is the
fact that they are
dialing manually.
Using our call center
software with our
predictive dialer
will make a huge
amount of difference
in the number of
potential clients
that you will get
in contact with.
If
you are a mortgage
company large or
small, you may be
asking yourself
a few questions
right now. Some
of those may be,
How do I know that
I can increase my
call volume? What
real benefit will
call center software
give my company?
What are some of
the features that
can benefit my mortgage
comapny? And there
are many many more
questions that you
may be asking. These
are just a few that
we get asked day
after day from many
mortgage companies.
To answer some of
those questions,
lets first take
a look at increasing
your call volume.
Many companies ask
us, how can we increase
our call volume
using this call
center software
or predictive dialer?
As mentioned before,
most mortgage companies
we have talked to
manually dial telephone
numbers for their
potential clients.
Our call center
software does the
dialing for you.
You simply gather
your leads and import
them into our predictive
dialer, you then
tell the dialer
to call the numbers
that you placed
into the dialer
and voila, the dialer
is now dialing those
numbers for you.
Everytime a customer
connects the dialer
then places that
customer directly
to one of your agents
and the customer
information populates
on the agent monitor
and allows your
agent to instantly
say hello. The dialer
will continue to
dial numbers for
your agents and
transfer all customers
who answer to any
available agent.
This speeds up the
process dramatically.
Another
question is about
the benefit of the
call center software.
The largest benefit
to you is the fact
that you are doubling
the amount of calls
that are being made.
If we wanted to
stop there we could
and that would be
the end of it, the
reality is that
there are many more
benefits. Your agents
if needed will be
able to make appointments
with clients that
they speak to on
the phone. Just
a brief example
would be if the
agent talks to a
customer and they
ask if they can
be called back in
an hour. At that
point, your agent
would be able to
schedule a call
back and the dialer
would then remind
you when that call
needed to be made.
Another one of the
many benefirts is
the coaching featuer
the dialer offers.
The coaching feature
allows you to listen
to your agents make
the calls to the
customer, if at
any point you feel
it is neccessary
to coach your agent
on that call, you
simply click the
coach tab and talk
to your agent while
they are on the
line with the customer.
The customer does
NOT hear you talking
to your agent. In
this case, you can
coach your agent
through the sales
process if needed.
This is a huge benefit
to your company
as it can be the
difference between
a sale or no sale.
Last
question we get
alot of is what
are some of the
features that can
benefit your mortgage
company. There are
so many features
the dialer has that
can really benefit
your company. One
of biggest areas
of benefit is an
increase in sales.
The reason that
we say increase
in sales is that
because you are
not manually dialing
you are going to
contact more customers
this way in turn
pulling them off
the market before
any other company
can get to them.
Another feature
is very detailed
records. Our call
center software
keeps very detailed
records for you.
You will be able
to do everything
from time cards
to lead generation
break down reports
to calling times
and closed sales
with each of your
agents. These are
just a few of the
many features that
our dialer comes
with. If we have
not answered your
questions and you
would like to ask
something else by
all means call us
at 214-257-8416
or email us anytime
at contactcenteronline@gmail.com
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