Call Center Inbound: This is simply the solution for recieving calls to your call center instead of your dialer making them for you. There is also blended call center software which is a mixture of inbound and outbound as well. Inbound can be used a number of ways, one of which is used through the IVR. This would allow the customer to listen to a pre-recorded message and have them select to talk to a customer representitive. If they would so choose to do this, this would be an example of an inbound call. Another really good example would be if you advertised your number to the public and they would call you. If for example you are selling mortgages and you wanted people to know about you, you would advertise your number so that people could call you to inquire about them versus you calling them to inquire. Inbound calling can be beneficial to you if you have the advertisement that you need to make it successful. Team this up with your IVR, you are going to have a successful call center using Contact Center Online call center software.
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