We recieve so many questions about IVR at Contact Center Online. Below, you will find the most popular FAQ's.

What is Interactive Voice Response?

IVR is a pre-recorder message that supplies information regarding services as well as messages played from a school or medical office over the phone. It integrates your call centers telephone and computer system with our call center software to contact customers or clients with appointments. IVR then gives the customer options of 1,2 or 3 and sometimes even more to touch on their telephone keypad. Once the key is touched on the telephone keypad, the call center software transfers that person to a live agent or answering machine.

What Can You Do With Interactive Voice Response?

The possibilities are endless, but IVR technology can be used in almost any company that must service a large number of callers. You can use IVR to contact clients for appointment reminders, a school can use it to call to remind parents of days off from school and it is even used to broadcast emergencies for severe weather.

Why Use Interactive Voice Response?

The best reason to use IVR is that you are going to target the most interested people as well as cutting down on having someone manually call people to remind them of appointments and so on. Recently, we have found that many cities are starting to use IVR for emergency reponse. This allows people to be forewarned about an emergency in bulk.

If you would like more information regarding our IVR, please give us a call at the number listed at the top of the page.