Contact Center Online offers "First Hello Technology." Why is this important to you as the customer, and what is the purpose that it serves to you as the customer? What this does for you the customer is very simple. Our First Hello Technology allows your agent to hear the customers very first hello. This allows your agent to quickly respond to the customer immediately within the first hello. Many times if you have recieved calls at home and you answer the telephone, you answer hello and no one is there. A second hello and no one is there, and usually by the third hello you either hear someone answer you or you hang up. This allows you to not have those customers who have dealt with this multiple times to not hang up simply due to the first hello and the ability to respond immediately.
First Hello Technology is something that no one else can say they have. The thing that is nice about this is that Contact Center Online can offer you better pricing with far superior software. It is vital for you the customer to have all the momentum you can going into your day when your agents are preparing to make their phone calls. First Hello Technology gives you that momentum that you need. This is such a nice extra to have when calling potential clients. No more hanging up after the second or third hello, just an instant response from a smiling agent on the other line.
There is another really very stellar feature that our dialer offers along with the first hello, it is the ability to reduce the number of answering machines that your agent will get ahold of when they are making their calls. There are many companies that use the answering machine detection, this allows the dialer to screen if it is a machine or not. Our dialer does the same thing with the ability to hear the customers first hello. Many of us know that when a customer answers the phone that this can be a very frustrating ordeal when you have dead air for the first few seconds of the call. What this does for the customer is allows them to be answered instantly. No dead air! You dont want to be targeted instantly as a telemarketer, so having the first hello technology on your system is a must have for any call center owner. If you would like additional information on any of the other features regarding the Contact Center Online Dialers please click the link below.
