One
of the cutting edges
that Contact Center
Online offers has
that no other company
does is "First
Hello Technology."
Why is this important
to you as the customer,
and what is the
purpose that it
serves to you as
the customer? The
main reason that
this is such an
important function
is that it allows
your agent to hear
the first hello
or at least a part
of the first hello.
This is vital for
your company to
be able to hear
this because it
offers no dead air
for the customer
as they answer the
phone. We are almost
positive that their
have been times
when you have answered
your phone at home
and responded with
more than one hello
and eventually hung
up because no one
was there. That
is someone using
call center software
that lacks the first
hello function.
This can hurt business
for the call center
because there are
more customers hanging
up due to them not
hearing the first
hello or at least
part of it for that
matter.
Contact
Center Online offers
first hello technology
with most of our
systems. If you
would like a demo
or would like to
speak to someone
regarding this feature,
contact us from
our contact information
page. Click here
to be directed there
instantly. If you
would like a demo
of our software
click on the Quick
Links page on the
left side and click
on setup a demo,
or click here
to be directed to
that page. Our first
hello technology
works with our DX
Quintums as well
as our Analog Quintums
as well. Any information
you need or questions
you may have, please
give us a call or
email us and one
of our representatives
will contact you
at your convience.
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