One of the cutting edges that Contact Center Online offers has that no other company does is "First Hello Technology." Why is this important to you as the customer, and what is the purpose that it serves to you as the customer? The main reason that this is such an important function is that it allows your agent to hear the first hello or at least a part of the first hello. This is vital for your company to be able to hear this because it offers no dead air for the customer as they answer the phone. We are almost positive that their have been times when you have answered your phone at home and responded with more than one hello and eventually hung up because no one was there. That is someone using call center software that lacks the first hello function. This can hurt business for the call center because there are more customers hanging up due to them not hearing the first hello or at least part of it for that matter.

Contact Center Online offers first hello technology with most of our systems. If you would like a demo or would like to speak to someone regarding this feature, contact us from our contact information page. Click here to be directed there instantly. If you would like a demo of our software click on the Quick Links page on the left side and click on setup a demo, or click here to be directed to that page. Our first hello technology works with our DX Quintums as well as our Analog Quintums as well. Any information you need or questions you may have, please give us a call or email us and one of our representatives will contact you at your convience.