Contact Center Online wants to help you to do one of many things, and the first one, with the software, is to find the best solution for you the customer. At Contact Center Online we want to be able to take away some of the high level cost in software that you will find on the market today. Keep in mind, what makes our software unique is the first hello technology. There are many companies that have just one approach that they take at making you get what they feel is right for you. We want to get what you feel is right for you, at the same time show you what we feel is the best approach and customize your needs specifically.
If you are looking to start a call center and this is your first one, we understand that all of the different pricing on the market can be a bit confusing at times. If you feel this way at all, keep in mind that we want to make you as comfortable as possible and prove to you that by using Contact Center Online you made the best possible choice. The most important thing to us is that we want to give you the correct information that you need for your best decision. We also want to make sure that we fit right into your budget as well. Remember, we want to take your moment with us and turn it into momentum for you.
There are many features to our software that are a cut above the rest. One of the features we offer is a very important one and this is our Agent Monitioring. By having this you are able to manage your agents with three effective features. The three offered here are Silent, Coach or Barge in. The silent mode allows you to make sure your agents are not only doing their job, but doing it effectively. The barge feature allows you to break into a call much like a conference call where the agent, yourself and the customer are all on the phone at one time. The coaching feature is the last of the three and can be supremely beneficial to your company. If you have an agent who just cant seem to get the sale you can coach them by telling them the right things to say. When you are coaching, only the agent can hear you.
Another really awesome feature is the flexible scripting or branched scripting. What this allows you to do is create your own script. Lets say for instance that you are selling mortgages, the branched scripting will allow you to create the script word for word how you want the agent to ask the questions. You are also able to allow the answer the customer provides with a selection for the agent to choose from. Once the agent picks the correct response it leads them into the next poriton of the script and ultimately leads them to the sale.
